TYPES OF INFORMATION COLLECTED:
When you use the Stackdriver Application Management Service (the “Service”) or access our website we collect both Personal Information and Technical Information. “Personal Information” is information that can be used to uniquely identify or contact a single person including, for example, your name, mailing address, email address, phone number, credit card information and zip code. “Technical Information” is information about the performance of your computers, servers, system, network, application software, peripherals and any other similar data related to these or your information technology environment that is ascertained through the provision of the Service to you; or to facilitate the provision of upgraded services, software updates or product support and other services to you (as applicable) related to the Service. We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may also create non-personal information from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you.
USE OF INFORMATION BY STACKDRIVER:
Personal Information. We use Personal Information to facilitate the creation of and secure your account on our servers; identify you as a user on our system; respond to your requests about our products and services; and to help us develop, deliver and improve our products and services. We also use Personal Information to keep you posted on our latest products and services announcements. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences as explained below under the heading “Access to Personal Information.” From time to time, we may also use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Stackdriver, you may not opt out of receiving these communications. We may also use Personal Information for internal purposes such as auditing, data analysis, and research. Subject to first obtaining a customer’s consent, we also from time to time use Personal Information (e.g., customer’s name) in customer testimonials posted on our web site.
Technical Information. We collect Technical Information so that we may make available performance metrics and statistics to you and to answer questions that you may have about your account. We may also aggregate Technical Information across multiple accounts and use this data to create and publish industry benchmarks or comparative application performance metrics.
Non-personal information. We may collect and use non-personal information for any purpose including so that we can better understand customer behavior and usage patterns to improve our products and services. We may aggregate non-personal information across multiple accounts and use this information to create and publish industry benchmarks or comparative application performance metrics.
DISCLOSURE OF INFORMATION BY STACKDRIVER TO THIRD PARTIES:
Except as set forth herein or in a separate agreement between you and Stackdriver, Stackdriver will not rent, sell or share your P&T Information it collects to, or with, third parties.
Non-personal information. We may transfer and disclose non-personal information for any purpose.
ACCESS TO PERSONAL INFORMATION:
SECURITY OF YOUR INFORMATION:
Stackdriver is committed and takes precautions including administrative, technical and physical measures to protect your P&T Information from unauthorized access, use or disclosure. For instance, we encrypt the transmission of all P&T Information electronically collected by us from you and all P&T Information transmitted by us to you using secure socket layer technology (SSL). Also, in order to use the Service we require customers to first complete a registration to establish an account wherein authorized users are designated. Access to each customer’s account and use of the Service is restricted to such authorized users by requiring them to first enter both a user ID and password. Despite these measures, Stackdriver cannot fully eliminate security risks associated with your P&T Information as in using the Service and accessing our website your P&T Information may travel through third party infrastructures that are not under Stackdriver’s control and security breaches and mistakes may occur.
THIRD-PARTY SITES AND SERVICES:
Stackdriver websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, which would be governed by their privacy practices.
COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES:
We also comply with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from Switzerland. Stackdriver, as a wholly-owned US subsidiary of Google Inc., has certified that it adheres to the Safe Harbor Privacy Principles and also applies the EU-US Privacy Shield Principles to personal information from Switzerland. To learn more about the Safe Harbor program, and to view Google’s certification, please visit the Safe Harbor website.
Stackdriver Inc., 77 Summer Street, 7th Floor, Boston, Massachusetts, 02110
Last Updated: 9/19/2016